Mad Men of Marketing | Episode 2

Facebook
LinkedIn

Welcome to the Mad Men of Marketing podcast: episode two.

Episode Two:

On episode 2 of the Mad Men of Marketing podcast, we discuss FOX News 32 Chicago’s Facebook page … random? Well no actually, because it was recently announced that they have the most engaged audience of any news publisher on Facebook. We talk about how they did it and how other pages can apply similar tactics to get their audience invovled.

Hit play and enjoy…

Do you think we missed anything major – let us know your thoughts? and what you thought of the show.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

The 7 deadly sins of bad content

Facebook
LinkedIn

We’re shining a light on what makes bad content … we’re naming and shaming a few sinners.

BAD CONTENT SIN #1 – PLAGIARISM: SAME SAME BUT SAME

Your content should set yourself apart from your competitors. There are many platforms for you to check your content for plagiarism: a couple of good ones are Grammarly.com and https://www.copyscape.com/. Sometimes plagiarism is a genuine accident. Our advice, get in front of the situation as soon as you are made aware of it and apologise to owner of the content. And then sometimes it’s blatant:

via Just Creative

BAD CONTENT SIN #2 – KEY WORD CURSE

How many ways can I mention Sydney, Plumbing and CBD in a paragraph? This shouldn’t be anyone’s aim when writing … the answer, by the way, is 5. According to another plumbing website I was on, they had the gall to have anchor text “plumber in Sydney” and “Sydney Plumbing” on the same line, both linking to the URL I was already on … bravo!

BAD CONTENT SIN #3 – JARGON – MY PERSPICACITY KNOWS NO SATIETY*

Part and parcel of the above is speak in a language your readers understand. If you are writing for the average punter, steer clear of theoretical physics but if your business is Nat’s Aeronautic and Space Agency, by all means, go right ahead.

“…The large mass of Wand Z particles is the reason why weak forces are called that way: the mass of these vector bosons is a hindrance to their ability to mediate long-range interactions…” (from Science 2.0 a fascinating read for the eggheads among us)

People are likely to misinterpret or just get bored quickly

Jargon also leads into technical or difficult language like using $10 words for no reason. There are many readability tools out there. Flesh Kincaid Reading Ease score is a determination of how easy your content is to read based on school grade level. There’s a reason why the “Dummies” books are successful.

BAD CONTENT SIN #4 – UNINTERESTING: MONOTONE DRIVEL

Email copy that makes you reach for the delete button before the first sentence is fin…

It’s time for a game – open your junk folder, click an email at random. Here is mine: first sentence first paragraph:

On the occasion of festive season currently I am running with following offer for you if you are looking for developing a e-commerce website for selling your products online.

Apart from the fact that I already work for a digital agency and not in need of help with our digital, I doubt the copy would be compelling even in their native tongue. The subject was equally bamboozling: “want to achieve..”. No question mark, two fullstops, no capital letters just want to achieve.. – it’s impressive when you think about.

BAD CONTENT SIN #5 – POOR TIMING

We often think of ways to include content around a current theme whether it’s an automated Birthday discount or Xmas special. But it works the other way around as well.

I probably don’t even need to mention it, but don’t run a bucket list competition telling us the places you want to visit before you die if you’re an airline that has had two plane disasters in recent memory. No one would be that silly would they?

via Digiday

BAD CONTENT SIN #6 – UNFOCUSED

Always remember who you are creating content for. Whether you are writing for a broad audience, or a specific audience, make sure you are putting yourself in their shoes.  If you’re not focussing your content on the reader and their needs, then they won’t read it!

Also, trying to link or associate your brand with a cause needs to be done in a focussed way. Being audience focussed when creating content is also not treating them like a idiot, lest we forget this doozy from Woolworths a couple of years ago:

BAD CONTENT SIN #7 – MEASURE TWICE, CUT ONCE

OR READ TWICE, PRESS SEND ONCE

For the love of god – Just reread once before you press send 🙂 See if you can spot the error in the below post from influencer Scott Disick.

via Refinery29

Make sure you fact check your sources and that any facts are sound.

via Business2Community

This is not just confined to content writing, it can be your design as well. Starbucks is a master at many things but this one wasn’t well thought out.

via buzzfeed

And, of course, sometimes there’s nothing you can do but laugh.

via bored panda

 

BUT WAIT THERE’S MORE

We know Seven Sins was enough for the bible, but how ’bout a couple of bonus ones. #8 can lose you new business and #9, well, it can lose you a whole lot more.

BAD CONTENT SIN #8 – DID YOU GET THEIR DIGITS? CALL TO ACTION

I don’t think I need to say this to you fine folk, but I would advise having a call to action in anything you create.

I saw this ↓ on the street a few weeks ago.

Wow, I really need an engraver let me just give this person a call… umm no phone number… I’ll email them… nup, not that either… hmmm I guess I could just wait next to their car until they come back.

 

BAD CONTENT SIN #9 – WALK THE LINE, DON’T CROSS IT

Feel free to be a bit cheeky, risk is often worth the reward. But then again sometimes take a long hard look at yourself in the mirror, and ask “Is this risky or inciting criminal activity?” Bloomingdales we’re looking at you …

via Washington Post

*Gotta love a good Simpsons quote

via GIPHY

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

Is content marketing the key to SEO and SSM?

Facebook
LinkedIn

CONTENT MARKETING: THE KEY TO SEO AND SMM?

Content Marketing, SEO, SMM

 

People think these terms are mutually exclusive …

 

“Content is king”

“SEO is critical to your website’s success”

“How many followers do you have”

 

Every one has a mantra around these efforts but they really are intertwined.

Without being an equal triumvirate as content is the glue that sticks them all together.

 

If you are creating content and putting it on your site you are effectively practising SEO. If you then share the post on social media, you are practising SMM. I mean it’s all fairly elementary.

 

SEO is proving to Google/Bing etc. that your page is what their users are looking for when they search for something.

SMM is proving to Facebook/Twitter et al. and their users that your stream is something that they’re interested in and what other people will be interested in.

Content Marketing is creating something that is interesting to the types of people that you want to engage with.

 

OK, analogy time. Remember when we used books … those thin rectangular things … y’know the good ole days …

A lifeline in times of need, you would get this yellow book that had yellow pages and look for a specialist in the area you needed help. And then you would pick up the telephone and dial the number of someone that you had found in the list on the subject.

 

This is Google, Bing.

 

In times of Yellow Pages, the only way to differentiate yourself from the pack was  through money. You could buy more space in Yellow Pages or trickily you could name yourself A1 Furntiture, AAA Marketing, A+ Travel Consultant… you see Yellow Pages were sorted alphabetically so some geniuses were smart enough to specifically choose business names just for the fact that they started with an A and nothing to do with a grading system. People are always trying to game the system… people are always trying to game google as well.

 

Just like the Yellow Pages, Google can be bought although, rather than getting a shinier bigger ad than everyone else, you can be the first ad a user sees just by paying the most with PPC. Google clearly states that those are ads and they spend the rest of their space on trying to give you a page that relates to your search as much as possible. Rather than just giving you a list in alphabetical order – it analyses every page that wants to be followed by it and judges it. Google will give you brownie points for your content being laid out nicely and documented correctly, just one facet of SEO, but it’s main aim is to rank content based on the usefulness of a particular search term ie. keeps people on a page and refer to that page as a source.

 

Speaking of Yellow Pages and using phones (the ones that had a cord in them that wasn’t for charging), people used to use them to ask other others what they thought on a subject, who they used to fix up their car, to organise a get together or even just to find out how they were (insane, right?).

Apart from being weird back then it also helped them feel connected. Now we have social media to keep in contact with everyone … seeing as everyone is connecting there why wouldn’t a brand take the time to say “Hey, are you interested in what I do? Let’s be friends”

If venting on the phone to your friends wasn’t enough, you would write a letter either in the form of an op-ed or to the cause of the bereavement. That’s when you really wanted to let a company or a friend have it. Nowadays where do you go? Social media!

When you got something new, you had to tell all your friends in person, then came the phone, and now … you guessed it … social media. People are living their lives on social media, so it would be remiss of any company not to be there as well.

 

At the end of the day, search engines and social media are platforms that take their cues from numbers, it’s a popularity game.

 

They’re where people go to spend time and find solutions – we create content to keep them engaged and show that the solutions you provide are just what they need.

So that takes up most of our time online, but we also have favourite websites and emails that we read – so content marketing comes in again through your owned audience, in your database and website users. Your content is keeping your customers enthused about your brand – this content is the engine that runs your current audience, referrals from them to other people (among other things on social media) and your ability to be featured in Yellow Pages AKA search engines.

Content marketing touches and informs everything you will do online and offline; and will even help direct sales endeavours. SMM and SEO need content to thrive so if you’re thinking about ongoing SEO or SMM, make sure your strategy is centred firmly around content that is engaging, informative and valuable to your ideal customers.

If you’re struggling with figuring out who your ideal customer is, how to build a strategy or creating great content that will see your enquiry rate skyrocket, drop us a line.

FIND OUT HOW WE INCREASED A COMPANY’S FACEBOOK FOLLOWING BY 100% WITH ONE POST.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

Should you really be spending on social?

Facebook
LinkedIn

SHOULD YOU REALLY BE SPENDING ON FACEBOOK.


You have to spend money to make money, right? In it’s truest sense, we should probably remove the first “money” from that sentence: You have to spend to make money. Because you can quite easily spend time and make money. And of course the reverse is also true. You sell to make money whether it’s the goods and services you sell to make money and, if you’re a government that doesn’t truly understand (or perhaps care) you can sell some of your infrastructure which is vital to your ongoing revenue, for short lived but immediate gain.

Marketing is spending three things to make money.

  • We spend money to make money via advertising.
  • We spend our mental energy on creativity and ideas.
  • We spend our time on pulling it all together in a strategy.

Today we are focussing on advertising and in particular, Facebook advertising.

The main reason why you should spend money on Facebook is simple … it works.

We have all seen the organic reach of our Facebook posts being throttled in recent years. Me, being the petty person that I am, immediately thought why should I reward Facebook with more ad spend if they are hurting my organic reach? It’s a reasonable question, why should I? If you’ve already forgotten – it works.

Facebook doesn’t need to apologise for monetising its platform, in fact it’s a testament to Facebook that they have been able to do so seamlessly and at a time when many other social platforms are struggling. Did you know that Twitter has never made a profit (a statement I may no longer be able to say in 2 months time)?

The reason why it works is no real secret. It’s audience segmentation. Traditional media outlets had demographics and those demos were bible. You could be assured that the typical audience of a TV show, say, a day time soap would be mums wanting to buy groceries and perfume for the longest time. This was done by surveying a select group of people and extrapolating that over the entire TV watching public.

Audience segmentation has grown a lot since the days of broad age brackets and gender. Take a cursory glance at Facebook and you’ll notice that you have many segments to choose from: age, sex, location, education, religion, interests and other page likes (perhaps even target your competitors followers). You can determine political beliefs, job titles, marital status and not only that, Facebook will tell you exactly how many people your ad was served to.

And to top it all off, it’s still cheaper than traditional forms of media. Time will tell whether social media advertising remains cheaper – supply and demand will dictate the trend especially as internet advertising was to surpass TV advertising this year.

If you want to tackle the minefield of creating great Facebook ads, Pia Silva has some good tips for what not to do. Just like governments selling off infrastructure to save a bob, we often see is businesses looking to save in social. Thinking they can do it themselves or skimp on content but in the end if you want Social to work you have to invest in your audience and give them what they want to see.

As this Buffer post suggests:
if you can’t design, find a designer…
if you can’t write, find a writer…
if you can’t be a social media manager, find a social media manager…
well, what do you know, we do all three 😉 Let’s grab a drink and have a chat.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

Mad Men of Marketing | Episode 1

Facebook
LinkedIn

Welcome to the Mad Men* of Marketing podcast: episode one.

Just like Star Wars we may, in the future, pretend like episode one never happened but for the time being – So without further ado…

Episode One:

We discuss a developing story about what will happen if, and almost certainly when, Facebook rolls out the split feed update in the form of an Explore feed which will be for business pages and the regular feed which will focus more on family, friends and sponsored posts.

Hit play and enjoy…

This is to become a fortnightly podcast that will focus on new developments in the world of social and digital marketing as well as insights into the world at large and just things that we find interesting and hope you do to.

*(If you missed the asterisk the title) Currently, we haven’t had someone that does not identify as male on the show but when the time comes they may become an honorary Mad Man for the day or we’ll change the name – hmmm the mad people of marketing, the mad mob of marketing, the mad masses of marketing – let us know your thoughts? and what you thought of the show.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

Facebook are testing a new feature…

Facebook
LinkedIn

Facebook are testing a new feature that could send businesses broke

Editors Note: Here Michael and Josh discuss the changes on our podcast here.

Facebook have announced they are trialing a new feature which will separate the content in your News Feed into two separate streams.

The first stream is the Family & Friends feed which is comprised on content from your friends, plus paid Facebook ads. This will be the default stream you will see when you log in.

The second feed is the Explore feed, which is made up of the content published by Pages e.g. Mercedes Benz, The Guardian, Coca-Cola, and you don’t have to follow their pages to be served their content. You will be able to access the Explore feed by selecting this option in the Facebook side-bar.

A spokesperson for Facebook has said the decision was made because, “People have told us they want an easier way to see posts from friends and family.”

If Facebook decide to make this change permanent, the true effects are unknown. Marketing Land claim that it could provide some brands the opportunity to reach people who don’t currently engage with them. Also it could help make up for the loss in organic reach that Pages have experienced over the past few years.

On the contrary, medium.com claim that Facebook reach has declined by over 60% for some pages in Slovakia, where a trial of this new feature is currently taking place.

Companies with substantial advertising budgets will most probably not be affected greatly by this change, if they can continue to create sponsored content that people want to consume.

The players that will be affected the most will be the media publishers who don’t have a diverse range of traffic sources and who rely heavily on Facebook to deliver most of their website traffic.

So, could this mean some media publishers are forced out of the market, or are required to scale-down operations? Quite possibly.

And will publishers and brands begin to invest heavier in Instagram, Youtube and Snapchat to reach consumers more easily? Most definitely.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Joshua Britt

5 Minutes with Menzies – episode 2

Facebook
LinkedIn

RD: So, in the last episode, which was the first episode, we found out why Remember is called Remember Creative and why Michael started his very own agency. Welcome back.

MM: Pleasure to be here again.

RD: Let’s jump straight into it – we’ll lob you an easy one to start – What’s the best thing about working at Remember? And don’t say the people just because I’m in the room

MM:  Um, I won’t say the people… cause you’re in the room

Laughter

MM: No, what’s the best thing, there are two things that stand out. One is being able to control our own destiny as an agency. You’ve been working here for quite a few years now with me as this business has grown and as that happens we are changing the direction and we are able to do that because we are small and we are agile and we are able to adapt to what our clients are telling us they need more of but also we are able to react to what we see in marketing can add the most value to what clients are doing. So, as opposed to just doing things like many of the traditional agencies continue to churn out TVCs, for example, because that’s what they’re geared up to do they’ve got all the production facilities, the production teams and they think that is where they need to be, whereas we are able to evolve to deliver all manner of solutions that get a great outcome for the client.

RD: Changing it up, what do you think the biggest mistake SMEs are making when it comes to their marketing?

MM: It’s a pretty simple one for me, the greatest mistake that they are making is that they are not marketing?

RD: You mean not putting their money into promoting their business but putting it elsewhere?

MM: They are putting it in their pocket, which isn’t a problem for me at all, it just depends on what your objectives are. So, we meet with SMEs regularly 20-30 a month sometime more, and every time I speak to someone they’ll say to me “I really want to grow this business” great, the minute you tell them there is an investment to make that happen, that is going to impact on their bottom line and to me that is short term thinking because obviously when you initially build up a marketing capacity within your business, you are going to have to make an investment in that, and like anything, getting momentum is the hardest part – gaining 15 to 20 thousand people to like you on Facebook is harder than maintaining them. And so, when you say to people you want growth it’s going to cost you a factor of X to get that – people look at you and say “I wasn’t thinking of spending that” even though their goals are quite…

RD: Lofty…

MM: Lofty, exactly, so I just think that people in the SME space really should have a think about the value of their product, and from the very beginning if there is an opportunity to do so, and consider what the marketing cost is as a factor of that price point.

RD: Sticking with the biggest mistake route, what do you think the biggest mistake the major brands are making in their marketing – not across the board, obviously, but what do you think some of the biggest mistakes are?

MM: I think that comes back to what we were talking about in the previous installment I think that major agencies, and a lot of big brands have teams and those marketing teams have a remit to go out and market to marketing budget, that is pre-allocated as part of a planning process and then that gets pushed to a marketing team that go out and spend it and when I look at what a lot of the big brands are doing they’re not being particularly innovative in how they are having their conversation… And with more and more people moving away from the likes of TV and moving on to subscription based models where there is no advertising, per se, I think it’s going to become increasingly tricky for big brands to adjust to an environment where their marketing needs to be agile. And I don’t mean that in the agile process sense, for those that don’t know there is a style of project management called agile but what I mean is, if you look at social media, for example, it needs to be fast and reactive, and still needs to be high quality. So they will look at social media and say “I shouldn’t put $5 into that because it’s all free and yet at the same time they will be prepared to spend a million dollars on television commercial.

My Argument would be the big brands are going to have to look at that million dollar TVC and say maybe my social media is actually going to be a million dollars and go out there and create meaningful content as opposed to just pushing a message.

RD: Right on, now for some introspection, you’ve been in business for 4 or 5 years, what do you think your biggest mistake has been?

MM: Apart from hiring you…

RD: Apart from that…

Laughter

RD: You know that this will never be heard, I’m just going to type this up.

MM: I don’t care if it is heard. It would need to be edited.

RD: Had I known I would not have sworn as much.

MM: I’m not worried about swearing, more so interludes like this.

Laughter

MM: Biggest mistake I’ve made is… three key mistakes that I’ve made. The first was…

RD: Rob…

Laughter

MM: Na, the first one was that I simply did not have a big enough network. When I started. 2nd and 3rd are Rob….

RD: …And this could be tied into your comments about agency land that there is no communication between creatives and clients.

MM: So I left…

RD: But your network was small because of this dynamic

MM: Correct and so my network ended up just being my peers who all did the same thing I did and therefore opened no doors and that was mistake number one and what I probably should have done was work for another 12 months longer and gone out and built my network before I started the business. That was the first mistake, the second mistake was a big mistake, and probably hurt me the most, I trusted that piece of business that I had pitched on and was told was coming my had and would have been worth a lot of money and in the end at the very last minute all fell apart. So, I guess until it is signed on the dotted line it means nothing. I made some investment decisions around that pre-emptively – that really really cost me dearly in those early stages when we had limited cash flow. And I think the third and final one, was simply, we didn’t value our time. This is a lesson for small business and particularly service based businesses where you are so desperate to get an opportunity that you say, you are often willing to do things for people to a greater depth than what you should because you perceive there will be a better outcome at some point in the future. So, “we’ll give you this great opportunity” said this business “if you just do this for nothing, or very little, we promise there will be another big job at the end of it that is going to make it all great”.  We have never seen that actually eventuate the clients that value our time right from the very beginning are the only clients worth working with.


Growing Pains with Remember Creative.

1. Should have built my network earlier.
2. Should have waited for the dotted line to be signed.
3. Always Value your time.

RD: So, let’s take it away from negatives and mistakes – what is the biggest opportunity can a business make in terms of digital? That might feed into that last big mistake that brands are making.

MM: Yep… I think the biggest opportunity that is being overlooked actually may not be a digital specific thing. I think that if you look at the majority of businesses – and I’ll push to one side your brands like Coke and Red Bull and I know they are both beverage brands but I am not mentioning them because of that – what they have done and this what business don’t do is that they have sort to create a narrative around what they do and why they do it. You know, Red Bull gives you wings means absolutely nothing but their whole mantra plays out in the idea that they allow you to go to the extreme because they give you the energy to do so and every piece of communication and every activity they do to sell their brand plays to that idea whether it’s formula one racing teams, or whether it’s jumping out of hot air balloons from the edge of the stratosphere – every aspect of what they do talks to that brand value And most of the brands we see simply sell products.

RD: I think that Red Bull is an interesting case because I think that how they’re perceived in the greater world is at odds with how they show themselves on TV, in that their TV ads are so different to everywhere else that they put themselves out. I am not sure that’s deliberate whether they are trying to soften their image for the mums and dads that don’t want their kids drinking caffeinated high-energy drinks or what it is but it is very toned down and very feminised.

MM: I think there is actually some cleverness to that, and I haven’t given this much thought so I am hoping this comes out well, you see what they are doing is they are using mainstream for nothing more than brand exposure and then they are using the channels that they own to actually build an audience which is really clever, so in other words, if you want to see the real Red Bull, you have to do it in Red Bulls space otherwise you just get the basic idea of what Red Bull is through this quirky little ad that never really changes. I think they are an amazing brand who ironically, now, and now I don’t for sure that they are making very good money out of their channels as opposed to just the product.

Well that about wraps us up for another 5 mins with Mick. Our first two installments have been quite broad we will get granular about specific issues in upcoming episodes.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

Amazon is coming to Australia – Part 2

Facebook
LinkedIn

Amazon In Australia – How to keep your pants and sell them?

As you may have read, Amazon is here, having started work on their first leased warehouse in Australia on the outskirts of Melbourne, and the $12 billion dollar predicted revenue swing in its favour.

Well, there’s reason to be concerned if you own a bricks and mortar store or an online store but that doesn’t mean you need to be scared… just prepared.

It’s not a case of doomsday prepping more being a boy scout always be prepared.

  • Be omniscient with omnichannel marketing. We preach it often to our clients you must be multichanneled in your approach to business (any business) nowadays but not only must there be multiple channels they must work in unison. Your customers, clients, patrons all are spoilt for choice so give them a seamless experience that is the same, be it on the phone, in the store or conversing via a live chat. If you keep it consistent your customers will reward you with loyalty (obviously the product should be good as well).
  • Speaking of products… is your business’ reason for being in alignment with Amazon? If not, accentuate your point of difference.
  • Remember to be Creative – It’s our reason for being. The term Digital Disruptor is oft used for the likes of Uber and AirBnB but Amazon, a company that’s been around for over a decade, rarely gets that moniker. But disruption is actually it’s main aim. Continue to be creative in your messaging – it’s a great strategy – the reason that disruptor is able to rattle the cage is because they are doing things differently so why not do things a little differently yourself. Be it, as simple as new product or offer to keep things interesting all the way to reengaging your audience with carefully curated content or a new advertising campaign that will not only reengage your audience but perhaps even look to open new doors.


If you can’t beat ‘em join ‘em. That’s right join them set up shop in Amazon Marketplace continue to build your customer base right from the belly of the beast.

·       If you can’t beat ‘em join ‘em. That’s right join them set up shop in Amazon Marketplace continue to build your customer base right from the belly of the beast.

·       Don’t give them a reason to leave  – continue to provide the best possible service you can again loyalty is a massive thing even in today’s world of supposedly fickle minded consumerism we are still creatures of habit and will go with what we know more often than not.

·       Stand for something – Choose a cause, take up arms this ties into a couple of the above points. If you don’t stand for something you will fall for anything – I hate using clichés and I think I am at my limit for this article – but it’s high time to set yourself out from the pact by having a backbone.

 We can’t be there to offer your customers a hand with their goods to their car but we can help you with the rest. If you want to know more drop us a line @ info@remembercreative.com

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

Amazon is coming to Australia – Part 1

Facebook
LinkedIn

AMAZON IS COMING TO OZ – WHAT DOES THAT MEAN?

Amazon has staked it’s claim on Australian shores – How will this inevitable shift change the landscape of retail and ecommerce in Australia? We get out our crystal balls and prognosticate for the doomsayers and welcomers alike.

Many consumers are welcoming the news, economists are saying it could be a great thing for our economy to have third biggest in employer in the US employing Australians and selling Australian products to Australians from Australia for the first time. And of course there are many people worrying about an unstoppable corporate force coming in and ruining their livelihoods whether it’s a physical shopfront or ecommerce store.

Tim McKinnon, eBay CMO, is one of the doomsayers but not for Australia, it’s stores or for Amazon, itself. “It’s going to be difficult for them to match expectations” says Tim in an article from The Australian. The fact of the matter is that if it was easy Amazon would have done it years ago. Although eBay has the history a viewership of 11 million Australians a month and many strategic partnerships with vendors (small and major alike DidYouKnow that Bing Lee and Myer have eBay stores – it’s not just online auctions, imported gizmos and your sisters used clothes).


DidYouKnow that Bing Lee and Myer have eBay stores?

Another issue that will Amazon will be aware of and may just keep regional Australia at bay for a long time and might even afford opportunities for other Australian companies is the economy of scale, that we so often butt up against, required to deliver to a small population across vast space. They are used to a much denser population spread in the territories they are open for business in. It certainly won’t match the US where they have larger population centers right across the country. We have the same size and roughly a tenth of the population.

But all that, doesn’t mean that eBay isn’t shaking in it’s boots. There will be many nervous executives watching how Amazon touches down and the uptake of consumers to their offering.

People look to Netflix as proof that Amazon will kill retail in it’s bricks and mortar form, well, the writing was on the wall for Video Ezy was evident along time before Netflix landed. Other big chains to come to Australia like Costco have carved a nieche but hardly dominated the landscape of consumerism and some have even left with Chihuahua tail between their legs, I’m looking at you Taco Bell.

I’ll be honest, I think that it won’t happen like the groundswell that was Netflix in Australia but Amazon is a force to be reckoned with, with the worlds richest man at the helm, they will focus their energy and dollars in the targeted manner that has them as one of the most recognised brands in the world. Amazon will be here to stay and take a chunk out of the retail sector (a $12 billion dollar chunk from Morgan Stanley modelling) from nonconsumables to fresh fruit (eventually).

 

Which leaves us with the question, can small and big retailers online and bricks & mortar stores survive the bloodblath that is predicted by Amazon, and if so how?

Read about it in the follow up – Amazon, can I stop the eforrestation? (do you like the title? I came up with that myself)

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob

A perfect Social Strategy in 6 easy steps

Facebook
LinkedIn

Are you a Socialite or a Social Heavy?

How to create the perfect Social Media Strategy in 6 easy steps

Whether you’ve had a go at social media in the past and it didn’t work for you or you are dipping your toe into the social waters for the first time: a social media strategy is key to unlocking a new audience to your brand.

Step 1: Learn from the Past

If you have previously tried your hand at social and didn’t hit the heights hoped for (or it’s just time to shake things up) you should conduct a complete audit of your social media accounts. This should entail finding all your accounts and logins; critiquing the posts for branding and messaging; taking note of what’s working and not working.

Step 2: Rhyme and Reason

Why you are doing this at all? How does it fit in the overall business strategy? This should be the first question asked and answered. An oft cited example in many B2B and B2C organisations building a social following is a top of the funnel process about building awareness around the brand in question and driving 2nd tier referrals. Then following on from answering the initial questions you must then create goals for your strategy. I have written about it before and I’ll write more times in the future but whether you are planning on running a marathon or setting up a social strategy SMART goals are essential (Specific, Measurable, Attainable, Relevant and Timely). Let’s say you are driving users to your website or a specific page your goal might be to have 50 hits on your landing page each week from each targeted social media platform – or you may be building brand awareness, in which case, your goal might be linked to new followers We will aim to increase our Facebook following to 15,000 by June.


“…or you may be building brand awareness, in which case, your goal might be linked to new followers ‘We will aim to increase our Facebook following to 15,000 by June’.”

Step 3: Who are these followers?

Creating targeted personas is a critical step in your social media strategy so much so that some people put this step before goal setting – especially seeing as S in SMART stands for specific your goals might look something like “I want 50 likes a week of persona A” and if you did the characterisation before the goal setting you would know that persona A is a female in her 50s with children thinking about retirement and keeping her well-off lifestyle. It’s a chicken/egg scenario for me because your goals will take on the form of the personas even if not specifically mentioned at the goal setting stage.

Also, be very clear about what the role of followers will be in terms of your business plan.

Step 4: Keeping up with the Joneses

Look at who is doing social well. It’s your industry so you already know who your main competitors are and grade them on their performance set a benchmark for yourself. Another area to scope out good social form is using your previous steps research of the personas – find out what content and who they are engaging with – take note. You will hopefully find this quite educational and inspiring as to how and what great content you will curate. Make sure to not only look at the great stuff but take note of the little things like times of day that people are engaging and language they are using. Also look out for things that are missing this may be things that don’t work or it could be your niche.

Step 5: Plan A

All this planning leads to, you guessed it, another plan… it’s time for your content plan & calendar

Frequency, Content creators/owners, types of content. All these things need to be decided on. Remember social is a selling tool but a different type rather than salesman propping the door open with their foot it’s an open forum where you are giving a talk about the importance of your area of expertise. So, don’t ram the sell and offers constantly down your follower’s throats or they won’t be followers for long. Instead educate and inform your audience, answer questions, share content from followers or other great sources, drive people to your site. And then make great offers (in fact, sometimes even social specific). Many marketers like to use the 80/20 rules i.e. offers/sell should make up 20% of your posts. But you will figure out what the right balance is in the next step.

Step 6: Lather, Rinse, Repeat… Always Repeat

The lather is putting the content out there for all to see; the rinsing, or seeing what came out in the wash, is reviewing the response to the content in relation to the goals and make note of successes and failures; and repeat is the whole process over again implementing the tweaks needed from the review in the previous step. Audiences tastes are always changing so this is a contestant process.

There your have it… easy as ABC… of course, if you want some more help/have any questions drop me a line @ info@remembercreative.com.

Facebook
LinkedIn

RECENT POSTS

OUR WORK

Written By: Rob